Edge IT provides simple yet secure managed IT services designed to be Cyber Essentials compliant. Our managed services help align IT to business goals ensuring the business is supported by IT and not burdened by it. Contact us now to find out more.
Managed IT
SUPPORT SERVICES INCLUDED
24/7 Help Desk Support
Our help desk team are remotely available 24/ 7 to respond to and remediate technical incidents requiring urgent assistance.
On-site Support
In instances where a remote issue can’t be fixed, we’ll escalate the issue and deploy an expert to your site to investigate and remediate the problem.
First Response SLA
All incidents and service requests reported are backed by a first-response service level agreement ,ensuring a rapid response inline with it’s priority.
VIP Priority
As a business owner or primary contact, you’ll receive top priority. Our team will be on-hand to deal with any incidents and provide the assistance you need.
User Administration
When hiring a new starter or offboarding a leaver, we’ll be there to assist with the necessary changes.
Asset Management
Documentation of your hardware and software, including SaaS, installed applications and lifecycle management.
24/7 Device & Network Monitoring
Your servers and workstations will be monitored, and maintained to ensure they operate with minimal disruption.
Partner Success Manager
Your dedicated point of contact to ensure your business gets the most value from Edge IT. They’ll conduct regular meetings to keep your IT aligned with your business goals.
IT Risk Register
An IT risk register will be maintained by our team and reviewed, and presented to the business every quarter.
IT Roadmap & Strategy
Your Technical Lead and Partner Success Manager work with you to create an IT roadmap and strategy, aligning IT and business goals whilst helping manage your IT budgets.
Support Hub
Our simple-to-use IT Support Hub makes it easier for users to raise tickets, request a service, access training, view reports and invoices, all in one place.
Comprehensive Reporting
Transparent reports summarising our services, including visibility of licensed subscriptions, supported devices and users, security events and user training.
Managed IT
BUSINESS CONTINUITY SERVICES INCLUDED
Microsoft 365 SaaS Backup
A backup solution that mitigates risks and safeguards valuable data stored in Microsoft 365.
Server Backup
Reliable data protection, ensuring recoverability of any critical server data or when required to maintain data for a specific period of time.
Server Recovery Testing
Full restoration of business critical servers, tested and reported on once per quarter.
Managed IT
SECURITY SERVICES INCLUDED
Cyber Essentials
Our entire managed service offering aligns with the UK’s government-backed cyber essentials scheme to help protect your organisation against compliance issues, online threats and data breaches.
24/7 Endpoint Security
An enterprise-level security solution for small to medium businesses, supported by our 24/7 security operations centre, protecting your systems from malware day and night.
Email Security & Protection
A Cloud-based email security solution to help protect employees from cyber threats, reducing malware and spam from infiltrating your inbox, coupled with 24/7 email continuity.
Security Awareness Training
Train your staff to improve their awareness and reduce the risk of becoming a victim to your business. The training and simulations provided build a human firewall to keep your data safe.
Business Password Manager
Ensure all passwords in your business are unique and secure and be notified of vulnerable and compromised credentials.
Dark Web Monitoring
In addition to the password manager, we analyse lists of stolen credentials and PII shared on the dark web, and alert you to possible breaches.
Multi-factor Authentication
Enhances security and reduces the risk of unauthorised access to sensitive data and business systems.
Secure Internet Access
Protect your browsing activity, wherever you are, with our always-on Secure Internet Gateway.
Patch Management
We actively monitor and patch all critical systems and applications throughout your business, in line with best practices.
Enquire About Our Managed IT & Security Services Today. Get Started
Industries We Work With
STRATEGIC RECOMMENDATIONS
FOR YOUR INDUSTRY
Legal & Law
Real Estate
Professional Services
Finance & Insurance
Manufacturing
eCommerce & Retail
Hospitality
Construction & Contracting
Logistics & Distribution
and More!
Professional Outsourced and Managed IT Catered to All Industries.
How It Works
GET A QUOTE FOR AN
OUTSOURCED IT SOLUTION
Schedule
After submitting your details, you’ll book a swift IT discovery call that suits a time for you.
Discuss Your Needs
We’ll learn about your business, how you use technology, and what you want to get out of IT.
Quote & Visit
We’ll come to you, explore your options, answer all your questions and plan a strategy for success.
Onboarding
We’ll get everything configured and secure, with a customer experience like never before.
How It Works
GET A QUOTE FOR AN
OUTSOURCED IT SOLUTION
Schedule
After submitting your details, you’ll book a swift IT discovery call that suits a time for you.
Discuss Your Needs
We’ll learn about your business, how you use technology, and what you want to get out of IT.
Quote & Visit
We’ll come to you, explore your options, answer all your questions and plan a strategy for success.
Onboarding
We’ll get everything configured and secure, with a customer experience like never before.