What can I expect from having a managed service?

A managed service with Edge IT means that we take care of your entire information technology requirements. Your hardware and software sourcing, installation, and technical support is covered, and it also means our structured approach, will give you the assistance to keep your business up and running.

It’s also an efficient and cost-effective way of maintaining your IT infrastructure, as well as keeping up to date on current best practices and having the resource to respond to emergencies promptly. If you’re one of those businesses that don’t have an internal IT support team, by having managed solutions in place.

As an MSP, we help to improve your business operation by letting your staff focus on their work, instead of dealing with IT problems. Proactively, we often anticipate problems and fix issues before they happen. Our managed services are adaptable in line with the budgetary requirement and include an array of IT managed solutions.

View Our Managed IT & Security Services

Is my company too small for managed IT services?

Edge IT offers managed IT services to company sizes of 10+ supported users, however, we’re always willing to work with smaller yet growing businesses and assist with their technology complications.

Can you recommend and purchase hardware/ software for me?

Yes, whether you need an upgrade or replacement due to non-functional hardware we can help. If you’re interested in purchasing hardware or software and are looking for recommendations, we’ll take note of everything you’re looking for and provide you with our recommendations within your projected budget.

What kind of response times can I expect?

We work with each business to establish specific expectations prior to an agreed service level agreement (SLA). Incidents are prioritised and we have an ever-growing team of tech support engineers, which means we’re able to respond, escalate and resolve issues promptly in most cases.

How long is a managed services contract?

A managed IT service contract will vary over the term of the agreement. For the majority of companies, it often makes sense to commit to annual or multi-year contracts due to the nature and depth of support required.

What types of systems do you support?

We pride ourselves on being a Microsoft partner, and whether you use Microsoft 365, Windows or Macs, Android, or iOS, we can support your team. Simply Get In Touch to discuss your requirements so that we can advise you and plan together accordingly.

What if we already have an internal IT department?

Not a problem, we’d be happy to assist. Supplemental support for internal technical support staff can certainly be an option if required.

How does annual billing save us money?

Our customer experience and quarterly IT business development sessions have shown that it gives businesses the ability to budget their IT expenses so they can better focus on their core business goals. Every service is customised, so we work with you to ensure that you only pay for what you need.

Can Edge IT create custom solutions for my business?

Yes, either submit the form on the relevant page, or give us a call and speak to our team so we can better understand your business’s needs.

Can Edge IT help us to develop an IT security policy?

Yes! We are ready to serve as your trusted security partner. During your onboarding process, we can help to ensure all the necessary security services are configured to protect your business.

We can also help to ensure that your business is Cyber Essentials ready for assessment, which is a simple but effective, government-backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber-attacks.

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