Field Engineer Job in Letchworth

Edge IT is a business computer services company based in Letchworth, Hertfordshire founded in 2012. The main focus of Edge IT is to provide IT support in Hertfordshire, Essex, London and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.

Experience:

You will be a Field Services Engineer from our office in Letchworth, Hertfordshire.

The key responsibility for a Field Services Engineer is to attend client sites and perform break-fix maintenance for all reported issues. You are also expected to respond to reactive issues and complete the successful installation of both software and hardware to meet client requirements.

For this you will have:

• 3+ years’ experience as an Engineer supporting SME’s;
• Familiar with working to SLA’s to meet both customer and contract requirements;
• Troubleshooting experience to an expert level (Level 3 support);
• Experience of supporting multi-site clients.

Technical Skill-set

Windows Server Technologies, Exchange 2010 + and Server 2012:

• Install, configure and troubleshoot issues.

VMware / Hyper-V:

• Supporting Virtualised Environments

PC / Server Hardware:

• Upgrade, both hardware and firmware.
• Raid configurations, iLO
• Make recommendations for upgrades.

Active Directory:

• Configure sites and services, resolve issues.

Firewalls and Routers:

• Install, configure and troubleshoot issues.

DNS:

• Running through the DNS structure to ensure domain entries exist for DC’s
• Moving external DNS services around to different IP’s when internet changes.

 

Colleague Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an ‘Investors in People’ company.The benefits that we offer are –

• Contributory pension scheme – Up to 2%
• A tailored professional and personal development plan
• Receive up to 10 days training per annum, relevant to your position (ITIL, Microsoft, VMware etc.)
• We know there’s more to life than work – that’s why when you join Edge IT you’ll get your pick of our amazing company perks. That includes phone insurance, and great price cinema tickets, plus loads more.