October 2022

The Exciting Transition to ConnectWise

As a managed IT services provider, we need the right tools in place to help manage our business operations effectively and more efficiently. Our decision and drive for the transition to ConnectWise for an improved and more efficient IT management experience were comprised of three features:

Optimal integrations and operations – From sales to service to billing, the integration and operation of how we deliver will enable us to be highly more efficient.

Interactive and real-time dashboard reports – Adding value to client consultations and an overall better experience of service delivery to our clients.

Remote access and support – We are raising the bar with this, allowing our tech support team and end-users to access remotely controlled devices, whether they’re working from home or across the world.

The Greatest Benefit to Our Clients

Our clients expect great service, and the way we deliver is to streamline our efficiency to simplify the way we operate. ConnectWise will soon enable us to automate the connection of data and workflows to all client lifecycle stages, creating efficiencies, providing insight, and supporting growth, to ensure that the experience and overall satisfaction are improved.

When Will the Transition Occur?

We plan to have the ConnectWise transition complete by 1st November 2022. As we refine our business process, moving over to ConnectWise is one of the best decisions for the growth of Edge IT and enables us to improve a better experience for our clients. Throughout this time, we appreciate everyone’s patience and understanding whilst our team get familiar with the new system, and processes as they complete their training.